Last updated on Tuesday, October 29, 2024
By participating or continuing to participate after the effective date, you agree to the following:
The following information forms the basis of participation in Durrah Rewards Membership Program. These terms and conditions ("Terms and Conditions") are intended to protect the members of Durrah Rewards ("Members"), and Durrah Rewards ("Durrah Rewards" or "We"). Your participation in this Program will be governed by these Terms and Conditions, and it is your responsibility to read and understand all of them.
If you require clarification or further information, you may contact the nearest Safir Hotel or send an e-mail to [email protected]. Please note however, Durrah Rewards Program Terms and Conditions cannot be superseded or changed except in writing from Safir Hotels and Resorts.
All Durrah Rewards Loyalty Program benefits, amenities, offers, awards and services are subject to availability and may be changed by the company at any time without notice. The company may terminate the loyalty program, in whole or in part, with six (6) months' advance notice to all active Loyalty members. At the company’s sole discretion, the company may choose to substitute a similar loyalty program for the Loyalty Program at any time immediately upon notice to active Loyalty Members. If the Loyalty Program is terminated, all unredeemed Points will be forfeited without any obligation or liability, and no Award claims will be honored after the conclusion of the notice period.
Membership in Durrah Rewards Loyalty Program is free and available to any individual who: possesses the legal authority to agree to the Program Rules; resides in a jurisdiction which legally permits participation in the Loyalty Program; provides valid and accurate personal information when enrolling in the Loyalty Program; is not already a member of the Loyalty Program (i.e., does not already have a membership account); and has not previously been terminated from the Loyalty Program.
Members are responsible for reading and understanding the Loyalty Program Rules, account statements, and other communications from the company about the Loyalty Program to understand his/her rights, responsibilities, and status in the Loyalty Program. If a member has any questions about the Loyalty Program or these Program rules, the member should contact [email protected].
Participating properties” are hotels, resorts, operated owned, managed, franchised, licensed by Safir Hotels and Resorts.
Conditions of Enrollment
Completing the enrollment application. An individual may apply to enroll in the Loyalty Program by fully and accurately completing an application on the Loyalty Program website, at a Participating property. The Company may deny membership in the Loyalty Program to any applicant in its sole discretion and without written notice.
Individual membership. Only individuals are eligible for Loyalty Program membership, and each individual may maintain only one membership account. All Loyalty member accounts are individual accounts and no joint or shared accounts are permitted even if you reside within the same household. Loyalty Program benefits are non-transferable unless expressly stated otherwise.
Types of Membership.
Tier membership. A tier membership is the base membership level in the Loyalty Program. Elite membership, upon reaching certain milestones, a member will earn elite membership status and become a Silver, Gold, Diamond, Lifetime Diamond (recommended only by Safir Hotels and Resorts)
Assignment of membership account and membership number. After applying to Durrah Rewards Loyalty Program, a membership account will be opened and a membership number will be assigned to each applicant. Upon receiving this membership number, an individual becomes a member eligible to earn points.
Duplicate accounts. An individual may join Durrah Rewards Loyalty Program. However, a member may not have one or more duplicate accounts under Durrah Rewards Loyalty Program at any time.
If more than one Durrah Rewards Loyalty Program membership number is assigned to an individual for the Loyalty Program, he/she will only receive points for one membership account. Duplicate membership accounts may be cancelled.
Personal profile. Information provided by a member will be maintained in a personal preference profile with the membership account. All information provided by a member in his/her personal profile must be valid and accurate and must be kept current.
A member may change his/her name, address by changing his/her information by contacting Safir Customer Support. In certain instances, address changes may require supporting legal documentation.
Membership Communications
New members will receive Safir Durrah Rewards Loyalty Program communications.
All Durrah Rewards Loyalty Program communications will be sent to a member’s email address and telephone number (WhatsApp) provided in the Member’s account.
Members will receive regular points balance reports by email, here the member permit the company to contact the via email.
Safir Hotels and Resorts may also send members promotions, offers and other communications from time to time, members may change personal details and communications preferences at any time by contacting Safir Customer support. However, the company may require a member to send supporting documentation prior to allowing certain changes (e.g., legal name changes).
Any time a member contacts Safir Customer Support, we may ask the member certain security questions to verify the member’s identity.
A member can review his/her points balance and transaction history and update personal details and preferences in the account profile on Durrah Rewards Loyalty Program website. A membership number or his/her username and password are required to access the website.
Earning of Points
Durrah Rewards points can be earned for hotel stays only at hotels within Safir portfolio. Participating hotels within the Safir Portfolio are subject to change at any time, without notice. Consult individual hotel listing by contacting [email protected].
If a hotel ceases to be a hotel within Safir Portfolio, all stays after such date will not be eligible to earn Durrah Rewards points regardless of when the reservation was made.
To earn Durrah Rewards Points tier status for hotel stays, a member must be a registered, paying and staying guest at a participating hotel within Safir Portfolio and meet all the conditions described herein.
A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; complimentary or barter rooms; NET Group Tour; Group Tour Series Rates; NET contracted entertainment; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase.
Durrah Rewards points (or stay credit) may not be earned for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays.
No points or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel-irrespective of whether the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.
A member may earn base points for up to two rooms per stay ("Earning Rooms") if all eligible charges for earning rooms are paid on one folio. Base points will be earned for all eligible folio charges incurred on Earning Rooms. The term "eligible folio charges" within Safir portfolio mean: room rate, food and beverage, telephone, laundry, pay-per-view movies if applicable, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. Any other charges not billed to a member’s room during a stay are not eligible for credit.
Such hotels within Safir portfolio may fail for purposes of point accrual, incidental charges by non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions.
Folio charges incurred during an ineligible stay are not considered "eligible folio charges."
Members will earn 10 Durrah Rewards base points for every eligible U.S. dollar (or other currency equivalent) charged to an individual member's hotel bill ("eligible folio") for stays at participating hotels within Safir portfolio.
Any applicable taxes, without limitation, are not considered "eligible folio charges" and will be omitted for purposes of point accrual for hotel stays.
There is no limit to the number of base points that members may earn during a stay; however, Durrah Rewards may review and adjust the number of base points earned on any stay in order to ensure accuracy and compliance with these terms and conditions.
Points awarded for stays at hotels within Safir portfolio will be based on local currency converted to U.S. dollars. Local currency will be converted into U.S. dollars as soon as the hotel change the currency rate on the hotel management operation system, using a published rate of exchange in effect at time of conversion.
A member whose individual hotel bill is billed directly to a company and the member is responsible for authorization for settlement at check-out is eligible for Durrah Rewards points as described herein. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual are not eligible for Durrah Rewards Points. Incidental charges (those charged to a member’s room) paid for directly by the member at check-out are eligible for point credit. Incidental charges billed to a master bill are not eligible for point credit.
Monthly activity statements are available via members account access on https://www.safirhotels.com.
Members will not earn points for hotel stays redeemed with a marketing partner's discount/free certificate, unless otherwise stated on the certificate.
Members may earn points for incidental charges at a hotel within Safir portfolio during a full points rewards stay (redemption stay), provided such charges are deemed eligible folio charges.
Members may earn points on the money portion of Points and Bucks rewards stay at all participating hotels within Safir portfolio.
For purposes of counting stays and nights for Elite tier qualification. Rewards stays will count towards the number of overall stays and nights.
Any points offered in conjunction with specific hotel stays will be considered earned when the stay has been completed, fully paid and added to the member's account. Points will not be available for redemption before the stay has been completed and paid and the points have been added to the member's account.
If a member believes he or she did not receive the correct point credit(s) for hotel stays, he or she must submit a written request for such credit(s) to [email protected], together with a legible copy of the member's hotel folio (collectively referred to as “Documentation”). Failure to supply adequate and unaltered documentation may result in denial of such point credit. For the member's protection, all hotels stay documentation should be retained by the member until the point credit has appeared on his or her Durrah Rewards statement.
For new members, credit will be accepted for any stay occurring within 30 days prior to enrollment in the Program. Written requests emailed to [email protected] including the Member's name; Durrah Rewards account number.
Qualifying charges. “Qualifying Charges” are: Charges incurred during a stay in a guest room at a participating property by a member on his/her folio and up to two guest rooms with same check-in and check-out dates, including, without limitation, charges for: a) Qualifying Rates for Stays; B) Food and beverages and may exclude charges incurred at outlets that are not managed or operated by the participating property such as SPA; diving centers, entertainment desks and shops etc., C) Direct-dialed in-room telephone and in-room movies and video games if applicable.
Members may be required to provide their membership account number and show a valid form of picture identification to match their membership account name.
It may take up to 10 days after each transaction at a participating hotel for points to be posted to the member’s account. A Member may contact customer support, if after 10 days, such points have not been posted to his/her account.
The list of participating hotels may change at any time, with or without notice.
Point and night credit accrual is limited to individual travel and the room must be paid for individually by the member or direct billed to the company who has arranged payment for the Member’s stay that is not associated with a convention or group meeting.
If the member attends a convention or group meeting and individually pays the hotel or other property directly for the room, he/she will be eligible to receive points and night credits for the stay. However, contract rooms, rooms reserved by corporations on an ongoing basis, and master-billed rooms are not eligible to earn points and night credit.
In case you would like to amend or to cancel your completed reservation, please click here to contact Durrah Rewards support team. The cancellation and modification policy remains the same.
Credit for Stays or Qualifying Events Completed Prior to Enrollment
Points and night credit may be earned for stays completed within thirty (30) days prior to the member’s enrollment in Durrah Rewards Loyalty Program, if such credit is requested through Customer Support, along with a copy of the paid receipt for the stay, within thirty (30) days of the stay. Additional documentation may be necessary.
Points and night credit may be earned for qualifying events completed within thirty (30) days prior to the member’s enrollment in the Loyalty Program, if such credit is requested through the property where the qualifying event was held, along with a copy of the paid receipt for the Qualifying Event, within thirty (30) days of the qualifying event. Additional documentation may be necessary.
Non-Qualifying Charges
Points and night credit may be earned for stays completed within thirty (30) days prior to the member’s enrollment in DurrDurrahāh Rewards Loyalty Program, if such credit is requested through Customer Support, along with a copy of the paid receipt for the stay, within (30) days of the stay. Additional documentation may be necessary.
Points and night credit may be earned for qualifying events completed within thirty (30) days prior to the member’s enrollment in the Loyalty Program, if such credit is requested through the property where the qualifying event was held, along with a copy of the paid receipt for the Qualifying Event, within (60) days of the qualifying event. Additional documentation may be necessary.
Non-Qualifying Rates.
A “Non-Qualifying Rate” is a rate a member pays for a stay in a guest room at a participating property which does not qualify to earn points, as well as membership tier benefits. Non-Qualifying rates are those booked using the following methods: A) The guest room was booked through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com; or B) The guest room was booked at a group rate as part of an event, meeting, conference or organized tour, and the member does not directly pay the participating property for such room; or C) The guest room was booked at a tour operator, wholesaler, or crew room rate or package including, without limitation, organized tours or package bookings; or D) The guest room was complimentary; or E) A voucher or third-party award was redeemed for the guest room and F) Points will not be given, or awards honored, if a hotel or other property ceases to be a participating property, all stays subsequent to such date will not be eligible to earn points regardless of when the reservation was made.
REDEEM POINTS
Award Redemption in General
A member may redeem full or partial points or free night awards (each an “Award Redemption”) including stays in guest rooms at participating properties.
Points and award redemptions may not be exchanged or redeemed by a member for cash, prizes or credit.
Unless otherwise noted, award redemptions are valid only for use by the member from whose account the award redemption was processed and are not transferable.
Award redemptions believed to have been bartered, sold, exchanged, or issued fraudulently, or issued to someone other than the eligible member, will be voided and will not be honored.
Award Redemptiopn Stays at Participating Properties
Award Redemption Stays Type
Standard redemption award. Members may redeem their points for a “Standard Redemption Award” which covers the full cost of a standard guest room for one or more nights at a participating property. Standard rooms available for Award Redemptions vary between participating properties. Award redemptions of premium rooms may be available at a higher points cost.
Premium room redemption awards. When using points for an Award Redemption stay, members may have to redeem additional points or pay cash for an upgrade to a premium room. This Premium Room Redemption Award may only be used when redeeming points for a portion or the full cost of one or more nights in a premium room at a participating property. “Premium Rooms” are upgraded rooms based on size, view, services and/or other attributes, and include suites if applicable.
There are two types of premium room redemption awards:
(A) Premium room redemption award - Points. Issued when points are redeemed for an upgrade to a premium room for an award redemption stay on a standard Redemption Award. Subject to availability at Participating Properties.
(B) Premium room redemption award - Cash. Members may pay on cash per night basis for an upgrade to a premium room for an award redemption stay on a standard redemption award. Subject to availability at participating properties. The cash portion varies by participating property and will be charged to the folio during the member’s stay. Members are responsible for all applicable taxes and service charges for the cash portion. Points cannot be used to pay for the cash portion. Members will may not earn points on the cash portion.
Premium room redemption award requirements may vary by participating property, room type and season. Participating properties, at their discretion, may offer premium rooms that require a premium room redemption award, e.g. rooms with special views such as sea or bay views. Some upgrades to premium rooms require payment in local currency and cannot be purchased with Points. Check the room description for currency and other redemption requirements when booking an award redemption stay reservation. The amount of Points and Bucks required per night for a premium room redemption award is updated continuously and may change at any time. If the member makes a modification to the award redemption stay, the member is responsible for changes to the Points and Bucks required.
Points and Bucks awards. With the “Points and Bucks Award” members can apply a mix of Points and Bucks for one or more nights in a standard room at a participating property when available. Participation in and availability of Points and Bucks Awards are at the discretion of the participating property. The amount of cash and the amount of Points required per night for a Points and Bucks award are updated continuously and may change at any time. If the member makes a modification to the award redemption stay, the member is responsible for changes to the Points and Bucks required. Members will not earn Points on the cash portion of Points and Bucks Awards. Members are responsible for all applicable taxes and service charges associated with the cash portion of Points and Bucks Awards. The Points and Bucks award structure is subject to modification, cancellation or limitation at any time without notice at the discretion of the Loyalty Program.
Other Conditions
Death: In the event of a member’s death, the company may, in its sole discretion, allow unredeemed points from the deceased member’s account to be transferred to a family member or a friend who is an active member upon the company’s receipt and review of all requested documentation and communications.
Divorce: In the event of a member’s judged divorce settlement, the company may, in its sole discretion, allow unredeemed points to be transferred from one member’s account to another member’s account upon the company’s receipt and review of all requested documentation and communications including, without limitation, legal documents directing such a transfer of points.
Members are prohibited from bartering or selling points for cash under any circumstance.
Points expiration policy. Members must remain active in Durrah Rewards Loyalty Program to retain points they accumulate. If a member account is inactive for (Base and Silver for 12 consecutive months, Gold members for 24 consecutive and Diamond members for 36 consecutive months). Account will forfeit all accumulated Points. Members can remain active in the Loyalty Program and retain accumulated points by earning points, redeeming points, in Durrah Rewards Loyalty Program at least once according to the expiry period of each tier. If a member does not maintain an active status for five (5) consecutive years, the member’s account may be deactivated. Once points are forfeited, the points cannot be reinstated, but a member can earn new points, unless that member’s account has been deactivated.
Stays redeemed by a member prior to point forfeiture are still valid even though the stay may not yet have been fulfilled at the time of point forfeiture. However, if those stays are cancelled after the points expiration date, those points are still subject to forfeiture. For example, if a member redeems points for an award redemption stay that occurs after the points expiration date, and then cancels the reservation prior to arrival without having completed any qualifying activity to extend the expiration date, those points will expire.
The points expiration policy does not currently affect points in a Lifetime Membership account; however, the Loyalty Program may choose to apply a points expiration policy to Lifetime Membership accounts in the future.
Cancelling the membership by a member. A member may cancel his/her membership in Durrah Rewards Loyalty Program at any time by sending written notice of cancellation to [email protected]. All unredeemed points and awards as well as achieved member status, and Lifetime Status, will be forfeited immediately and may not be reinstated or transferred.
Cancelling or suspending the membership by Safir Hotels. The company may cancel a member’s accumulated points, suspend Loyalty Program benefits, suspend Lifetime Membership status (which will subsequently also remove protection against the forfeiture of points should the member become inactive, or cancel a member’s account at any time with immediate effect and without written notice, for any reason and in the company's sole discretion including, without limitation, if the company believes the member has: A) Acted in a manner inconsistent with applicable laws, regulations, ordinances; B) Failed to pay any hotel or other bill when due to the company or a participating hotel; C) Acted in an inappropriate, fraudulent, abusive or hostile manner; D) Fraudulently claimed eligibility to earn benefits through Safir Durrah Rewards or E) Engaged in any misconduct or wrongdoing in connection with the Loyalty Program.
If the company cancels a member’s account for any reason, the member may not reapply for membership in the Loyalty Program except in very limited circumstances at company’s sole discretion, and any unauthorized account opened in the member’s name following cancellation, as well as points, awards and other related benefits and services earned in that account will be forfeited upon discovery.
Foreign Exchange
The number of points earned at participating properties where a non-U.S. dollar currency is used will be calculated based on qualifying charges converted to U.S. dollar at the exchange rate selected by Safir company. This may be the foreign exchange rate used by a participating property at check-in, at check-out or another rate selected by the company and may not be the same rate used for currency conversions on the member's folio.
Transferring Points from One Account to Another
A points transfer transaction is defined as a member giving transferred points to or receiving transferred points from another member. Members who reach the maximum points transfer transaction or points transfer limit (if applicable) in a calendar year will not be able to complete points transfer transaction until the next calendar year. Members who reach the monthly points transfer transaction limit for the month will be able to complete points transfer transaction in the next month unless they have reached the points transfer transaction or points transfer limit (if applicable) for the calendar year.
Once the authorization for transfer is received and processed, the transferor gives all rights to the transferred points, and they become the recipient’s points. The Loyalty Program reserves the right, in its sole discretion, to prevent or cancel transactions where (A) the Loyalty Program has reason to believe that the identity of the member transferring points does not match the identity of the person authorizing the points transfer, or (B) where the Loyalty Program suspects there has been any fraudulent activity connected with the points transfer in relation to the member’s account.
Night Credit cannot be transferred between membership accounts.
Modification of Program
Except as otherwise expressly prohibited or limited by applicable laws, the Company has the right to change, limit, modify or cancel the Loyalty Program rules and awards, with or without notice, even though such changes may affect the value of points or the ability to obtain certain awards. The company programs may, among other things: (A) increase or decrease the number of points received for a stay or required for an award; (B) withdraw, limit, modify or cancel any Award; (C) add blackout dates, limit rooms available for any award at any participating property or otherwise restrict the continued availability of awards; (D) change program benefits, conditions of participation, rules for earning, redeeming, retaining or forfeiting points or rules governing the use of awards.
Termination of Program
The company may terminate the loyalty program with three (3) months' advance notice to all active loyalty members. At the company’s sole discretion, the company may choose to substitute a similar loyalty program for the loyalty program at any time immediately upon notice to active loyalty members. A member may not accumulate points or claim awards, loyalty program benefits or amenities after the termination of the loyalty program. If the loyalty program is terminated, all unredeemed points will be forfeited without any obligation or liability, and no award claims will be honored after the conclusion of the notice period.
Benefits Subject to Availability and Modification
All loyalty program benefits, amenities, offers, awards and services are subject to availability and may be changed at any time without notice.
Elite Rollover Nights
Members in all elite tiers (Silver, Gold and Diamond Members) are eligible to rollover any qualifying nights/points greater than those required to qualify for their elite status level at the end of the calendar year (December 31st).
Elite rollover nights/points will be counted toward members’ elite status qualification for the following calendar year (January 1st to December 31st). Requirements for membership tiers can be viewed in the Durrah Rewards Membership Tiers section.
| Qualification | Any on the below | Any of the below | Any of the below | |
|---|---|---|---|---|
| Points | 0 | 25,000 | 50,000 | 100,000 |
| Nights | 0 | 15 nights | 30 nights | 60 nights |
| Stays | 0 | 3 | 10 | 20 |
| Points Expiry | 12 Months of consecutive inactivity | 12 Months of consecutive inactivity | 24 Months of consecutive inactivity | 36 Months of consecutive inactivity |
Rollover nights/points are valid for the next calendar year until December 31st and expire thereafter in case the member didn’t stay at least one stay in the participating properties. Rollover nights cannot be reserved and applied to a second or third year.
Elite members will rollover their elite qualifying nights even if they have downgraded status during the year.
The elite rollover nights will be calculated as of December 31st.
Qualifying nights for paid and rewards stays (including Points and Bucks Rewards stays) count as full qualifying nights for achieving status and are eligible to be rolled over to the following calendar year.